REFUND AND CANCELLATION:

Prices:

All rates quoted on the website are per person, based on double occupancy. If not listed, single supplements are available upon request in the 'Comments" section in each 'Enquiry Form'. All prices are subject to change at any time at the sole discretion of Elegant Journeys, except for when a deposit payment for your tour has been accepted by Elegant Journeys.

Booking:

The agreement exists between you as as Traveler/Customer and Elegant Journeys once we have confirmed you on the tour of your choice, received payment after reviewing terms & conditions.

Payment:

All the payments to be made to Elegant Journeys in advance by electronic bank wire transfer or Credit credit to our bank account in India.

It is your obligation to make timely payments as per the payment schedule sent at time of booking. Failure to make the payment within the specified period will result in the cancellation of the booking.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

If you cancel your Trip:

If you or any member of your party wishes to cancel the Tour, the cancellation request must be submitted through your registered correspondence email address only (Phone request will not be taken).

On receiving your request for cancellation, Elegant Journeys will send you details of the final amount refundable to you. Once we receive your acceptance on refund amount, if any; Elegant Journeys will process your refund immediately as mentioned in the refund section below.

As cancellation of Trip incurs administrative cost and retention charges by hotel, the cancellation charges will apply on the following scale:

Number of days prior to arrival / Cancellation charges on Land Cost (Per Person in US Dollars)

More then 96 Days prior / $150 or 25% of total Tour cost, whichever is higher

95-66 Days / $250 or 50% of the total Tour Cost, whichever is higher. Note- 75% of your Total tour cost is charged upon cancellation of hotel stay during 15 October to 30 November and 20 December to 10 January.

65-46 Days / $500 or 75% of the total Tour Cost, whichever is higher. Note- 90% of your Total tour cost is charged upon cancellation of hotel stay during 15 October to 30 November and 20 December to 10 January.

45- 16 Days / $1000 or 90% of the total Tour Cost, whichever is higher. Note- 100% of your Total tour cost is charged upon cancellation of hotel stay during 15 October to 30 November and 20 December to 10 January.

15 Days or less / Cancellation is considered as no show, hence does not qualify for any refunds, for any part of the tour except at the sole discretion of Elegant Journeys.

In addition, any cancellation charges levied by the Airlines or Hotels will be additional.

The Airline tickets purchased by Elegant Journeys for travel if cancelled will incur charges levied by Airlines ($50 per person/per sector).

If you change your booking:
Changes in your Tour package can be done at a sole discretion of Elegant Journeys, once acceptance/payment is received for the tour package. You can request for a change by email (No such request is taken on phone).

We may make small changes to your travel arrangements at any time (we reserve a right to do so) and shall advice you on same at the earliest possible date. These changes may be result of Force Majeure or similar reasons beyond our control, such as riots or strikes, closure or overbooking of a hotel, weather conditions, delay in departures, decision taken by State Government or Tourist Organizations etc. It may result in a change in itinerary, exclusion of a destination or change in timings at a particular destination. If possible we will make alternate arrangements, but if not, give you a refund as per our policies defined in our refund section.

Refund:
In accordance with the agreed-to terms and conditions, all payments and transportation, or travel service, unutilized shall be swiftly refunded, unless the passenger otherwise instruct the Elegant Journeys in writing.

If you do not make payments as per the schedule agreed upon, or cancel you tour, Elegant Journeys shall process the refund after deducting the cancellation cost; in less than 30 days from the earliest of the mentioned below:

• Scheduled date of Departure.
• Request received by the guest for refund.
• Day of cancellation by Elegant Journeys.

In the event of cancellation due to any unforeseeable situations, beyond the control of Elegant Journeys (such as natural calamity), Elegant Journeys will process a full refund after deducting any Non Refundable Charges incurred, within 30 days of cancellation, after adjusting for any unrecoverable payments already tendered to our suppliers.

No Show's, as defined above, do not qualify for any refunds, for any part of their tour, except at the sole discretion of Elegant Journeys.